Please provide us with your name and email address first.
The product, color or size are not selectable?
In this case, the desired product is no longer available.
I can’t order an alcoholic product.
Please note that we can only ship alcoholic products within Germany. As soon as age visual inspections are also possible abroad, we will lift this regulation.
I can’t select my country in the cart/checkout and I can’t complete the order.
Due to packaging laws in some European countries, we may not deliver to your country. You can find more information here.
How long will it take for my package to arrive?
We have listed the average delivery times for you on this page.
I haven’t received any emails about my order.
Please check your e-mail inbox, especially your spam folder. Please check your account to see if you had a typo when ordering.
My order has not yet arrived.
You can track the status of your order here.
My order was returned to you, even though I was at home.
Unfortunately, we have no influence on the delivery by DHL. Please check that the address provided in the order was correct and accurate enough. If everything was correct, please indicate below that your question was not answered and send us a short description.
I ordered in advance. Has my money arrived?
As soon as the money has been credited to our account, we will ship your order. The order status will change to “Completed”. Usually, transfers take no longer than 5 business days. If you transferred the money a long time ago and the status has not changed, click below that your question has not been answered.
I would like to cancel my order.
Please take a look at all the information on this page and use the withdrawal form.